Effective Date: 9/12/2024

This Shipping Policy outlines how Xpertology Eduventures LLP delivers its digital products and services under the brand Success Secrets with Alex. By purchasing our courses, coaching, or downloadable materials, you agree to the terms outlined in this policy.

1. Delivery of Digital Products

1.1 All our products and services are delivered exclusively online.

1.2 Digital products, including courses, eBooks, and other downloadable content, will be made available via email or through a secure online portal upon successful payment.

2. Access to Purchased Materials

2.1 Upon completing the purchase, you will receive an email containing access details within 24 hours.

2.2 If you do not receive the email within 24 hours, please check your spam/junk folder or contact us at successsecretswithalex@gmail.com for assistance.

2.3 Some materials may require you to create an account on our platform for access.

3. Shipping Costs

3.1 As our products are digital, there are no shipping costs involved.

4. Delivery Timeline

4.1 Access to digital content is typically instant or within 24 hours upon successful payment.

4.2 For live sessions or scheduled services, details about the schedule and access will be shared via email or our communication channels.

5. Non-Delivery of Digital Content

5.1 If you encounter any issues accessing your purchased content, please contact us at successsecretswithalex@gmail.com.

5.2 We will investigate and resolve any non-delivery claims within 3 business days.

6. Changes to Access Details

6.1 Access credentials for courses or other materials are unique to each customer and must not be shared or distributed.

6.2 Unauthorized sharing may result in the suspension or termination of access without a refund.

7. Refunds and Cancellations

7.1 Refunds for digital products are governed by our Refund Policy, available on our website.

7.2 Once access to the digital content has been granted, refunds may not be applicable.

8. Support and Assistance

8.1 For questions or issues related to delivery, please contact our support team at successsecretswithalex@gmail.com.

8.2 Support is available during business hours: Monday to Friday, 10:00 AM to 6:00 PM IST.

9. Changes to This Policy

9.1 We reserve the right to update or modify this Shipping Policy as necessary.

9.2 Updates will be posted on our website, and it is your responsibility to review this policy periodically.

10. Contact Us

For any questions or concerns about this Shipping Policy, please email us at successsecretswithalex@gmail.com or write to us at:

Xpertology Eduventures LLP

#27B, 2nd Cross Street, Prakash Nagar, Ponniamman Medu, Chennai - 600110, India