Effective Date: 9/12/2024

At Xpertology Eduventures LLP, operating under the brand Success Secrets with Alex, we strive to deliver high-quality digital products and services. This Refund Policy outlines our stance on refunds, in accordance with applicable Indian laws.

1. No Refund Policy

1.1 All sales of digital products, courses, coaching services, and downloadable materials are final.

1.2 Once a purchase is made, no refunds, cancellations, or exchanges will be provided under any circumstances.

2. Why We Do Not Offer Refunds

2.1 Our products and services are digital in nature and, once accessed, cannot be "returned" or revoked.

2.2 We ensure that all materials are described accurately on our website to provide transparency before purchase.

2.3 By making a purchase, you acknowledge and agree to these terms.

3. Customer Responsibility

3.1 It is the customer’s responsibility to thoroughly review the product or service details, including any FAQs or support information, before making a purchase.

3.2 If you have questions about a product or service, please contact us at successsecretswithalex@gmail.com before completing your transaction.

4. Exceptional Circumstances

4.1 While we maintain a no-refund policy, we are committed to ensuring customer satisfaction.

4.2 If you encounter issues with access to digital content, or if the product delivered does not match the description, please contact us at successsecretswithalex@gmail.com.

4.3 We will make every effort to address your concerns by providing access or resolving technical issues.

5. Dispute Resolution

5.1 If you are dissatisfied with your purchase, you can escalate your concerns by emailing our support team successsecretswithalex@gmail.com.

5.2 We aim to resolve disputes amicably in compliance with Indian consumer protection laws.

6. Changes to This Policy

6.1 We reserve the right to update or amend this Refund Policy as necessary.

6.2 Any updates will be posted on our website, and it is the customer’s responsibility to review the policy periodically.

7. Contact Us

For questions or concerns regarding this Refund Policy, please reach out to us at:

Xpertology Eduventures LLP

#27B, 2nd Cross Street, Prakash Nagar, Ponniamman Medu, Chennai - 600110, India

Email: successsecretswithalex@gmail.com